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Main Office: +44 (0)1423 900804
Location: South East - Oxfordshire
Job Ref: SW1242
Closing Date: 30/04/2020
Interim Business Analyst
We require an Interim Business Analyst to perform business process analysis across a wide variety of public services. Requiring the ability to liaise with and understand many different professions, to analyse, develop and map processes and support their implementation. You will be a skilled communicator and be in possession of strong problem-solving abilities. Your day to day responsibility will be working across a large change programme and will include;
You will analyse, map and implement end-to-end business processes, perform activity and volumetric analysis to feed into compelling business cases for change.
Co-ordinate customer journey mapping across diverse and complex county council processes, in order to improve the customer experience and make best use of resources, assess the viability of organisational design based on operational fit and financial constraints.
Articulate and document a compelling business case for organisational change, complete with financial and non-financial benefits, fully support project and programme management activities such as planning, monitoring and control and stakeholder and communications management.
You will have:
Degree or equivalent plus LEAN/Six Sigma Black Belt qualification
Knowledge of / experience of applying relevant ISO standards
PRINCE2 Practitioner qualification
Business Process Improvement experience using industry standard techniques
Business analysis of end-to-end customer journeys through separate front and back office environments
Experience and evidence of identifying and delivering significant process efficiencies
Analysis and documentation of processes and training materials to support service improvements
Has successfully delivered change initiatives that affected a range of stakeholders
Experience of working in a project environment
Experience of process improvements and resulting efficiencies in a local government setting
If you are available and have the necessary skills and experience, please send a CV to firstname.lastname@example.org quoting reference SW1242.
Macallam Interim Resourcing
55 Grove Road
+44 (0)1423 900804
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